Internet Protocol is totally transforming how we communicate, work and do business. Telecommunications companies were the first to realize the profound impact that IP would have on every sector of the economy, not only in terms of technology and infrastructure, but also on all aspects of process, design and delivery. Carl Sargeant will explain how Bell anticipated the challenges and demands of this truly “disruptive technology” by creating a flexible, adaptive and people centred approach to finding simple solutions for complex ICT challenges. Bell’s “Prism” concept comprehensively integrates several initiatives into one focused and responsive tool.

It uses a unique approach to streamline Bell’s operating model, while quickly moving the organization towards a flexible no-barriers – no silos world. Clear support for PMs, well defined career paths, continuing professional education and a fully resourced PMO based on an adaptable and strong infrastructure are all part of Carl’s groundbreaking design. Learn how your company can use this exciting new collaborative process to reinvent team dynamics while enhancing your efficiency, productivity and competitive presence in the marketplace.

Carl Sergeant is a Project Management Professional as certified by the Project Management Institute and a 25-year veteran of Canada’s telecommunications industry. Recently, he became Senior Vice President for Connexim’s Customer Evolution Organization, where he oversees an extensive customer, project management, and client services team.

His organization is responsible for the evolution, infrastructure, and accelerated deployment of integrated customer solutions. Starting at Bell in 1980, Carl installed residential telephones and worked his way up through the organization to become Assistant Vice President in Bell Canada’s Professional Services Group.

In this capacity, he led 140 PMs, executives and managers who serviced customer contracts with yearly revenues that exceeded half a billion dollars. Carl also worked with Ericsson Canada for 14 months to harmonize the company’s Canadian project management and engineering arms. He envisioned and developed a new professonal services methodology that put people before process and was promoted to Assistant Vice President, Professional Services.

His stature in the industry was recently recognized by the Project Management Institute, which selected him as one of the fifty most powerful and influential PM professionals in the world and published a feature article devoted to Carl’s “people centric” philosophy of business dynamics.

An avid flyer, Carl holds a private pilot’s license and tries to fly every weekend that he can.